What does a usability consultant do

Certified specialist for usability and user experience (UX) testing

"If you don't know where you are and don't know where you're going, every path you take is right and wrong."

 

Determine and influence usability and user experience (UX) in a targeted manner

Today, consumer demands on interactive products have long gone beyond a simple "It works." Meanwhile, the positive experience when using products is in the foreground. A negative attitude towards usage often has something to do with poor usability. Whereby a joyful user experience - according to the latest research - goes hand in hand with the satisfaction of elementary human needs, so-called "be goals" such as "belonging" or "being competent".

Quantitative and qualitative methodological skills to assess usability and user experience (UX)

In order to be able to positively influence the user experience of an existing product, it is essential to determine how the user experience and usability are doing.

The training to become a »Specialist for Usability and User Experience (UX) Testing« conveys the required degree of quantitative and qualitative methodological competence to assess usability and user experience for different project contexts, product maturity levels and different client issues. The participants learn, among other things, how they can identify data and findings for measuring and optimizing usability for individual questions. For the first time, the training also addresses the intensification of positive user experience (UX) using innovative analysis methods.

The usability and UX design department at Fraunhofer FIT, together with the usability and UX consulting agency “Die UXperten” and the Society for User Experience (GUX), offers training that is exceptional in terms of content and didactics, which integrates usability and UX in a practical way -Evaluation conveyed in a realistic application scenario.

Practical training concept

As new team members of the usability and UX testing agency EvaLuAte under the - unfortunately not 100% competent - management of Eva Müller, Ludwig Meier and Beate Schmitz, the participants have to go through the jungle of all possible and impossible project inquiries on their first working day Fight with regard to usability and UX testing.

Not every customer request can be fulfilled and some customers know exactly what they want, but not what they actually need. Even advising a customer on the design of a joint usability and UX testing project is tough. However, not all customer inquiries can be answered using the "off the shelf" methods. And when a very special customer inquiry flutters into the house at the end of the first working day, a battery of completely new skills is required.

The need for methods for the targeted identification of positive aspects of the experience also creates new challenges. If a new product idea emerges from this, this is more than desirable - but it is also questionable whether it is as good as the enthusiastic idea generator thinks. Ultimately - in addition to all methodological competence - the way in which the results are prepared and communicated is decisive for the acceptance and implementation of the results. You don't always run into open doors when delivering so-called »optimization potential«. Thus, the effective handling of objections and the "getting on board" from the relevant stakeholders is just as important as the quality of the results themselves.

1. Overview and selection of usability and UX test methods

  • State of the art: Usability and UX test methods
  • Selection criteria for the use of certain methods, including characteristics of customer inquiries
  • Objection handling when using certain methods
  • Project calculation based on person-days

2. Quantify usability and UX individually

  • Identify the need for individual questionnaire sets that match the specific needs of the company
  • Formulate questionnaire items to match specific customer inquiries
  • Choose sensible answer scales
  • Evaluate data quantitatively
  • Document results

3. Qualitatively identify usability and UX optimization potential

  • Testing usability with and without users
  • Plan usability tests with users efficiently and economically and moderate them in a human manner
  • Valence method for evaluating the user experience with the aim of reinforcing positive user experiences
  • Techniques for communicating results in front of an unfriendly audience
  • Addressed special cases and compromises in the design of usage tests for tight budgets

4. Usability and user experience evaluation of product ideas

  • Design, moderation, documentation and interpretation of the results
  • Moderation techniques
  • Creative techniques

5. Document and present results

  • Types of preparation of results, e.g. as reports or studies
  • Objection handling

Dr. Britta Hofmann

Graduate psychologist, head of the Usability and User Experience Design department at Fraunhofer FIT; Co-founder of the Bonn / Rhein-Sieg usability network development association. Member of the usability committees DIN, DAkkS (formerly DATech) and UPA.

Peter Hunkirchen

Dipl.-Kaufmann, Usability Engineer and User Interface Designer in the Usability and User Experience Design department at Fraunhofer FIT; Co-founder and board member of the Usability Network Bonn / Rhein-Sieg. Member of the usability committees DIN, DAkkS and UPA.

Hendrik Stengert

Media economist, managing partner, including trainer and senior consultant Usability & User Experience Testing and evaluation at UXPERTEN; Lecturer at the MACROMEDIA University for screen / interface design and online media as well as head of the Practice UX working group of the GERMAN UPA.

Lars Leiting

Graduate in business administration, managing partner, including trainer and senior consultant Usability & User Experience Testing and evaluation at UXPERTEN; Deputy Head of the Working Group Practice UX of the GERMAN UPA; Member of the usability committees DIN and DAkkS.

Michael Kruse

KONZEPTE GmbH

Christine Schoepe

Bonnstats - E.Jo. Zimmermann GmbH

graduation

Examination and certificate "Fraunhofer Certified Specialist for Usability and User Experience (UX) Testing"

Due to the strong practical relevance and the technical depth of the usability engineering methods taught, the training corresponds to the "Advanced Level" of the general IT training structure.

target group

  • Usability specialists such as usability engineers | User Researcher | UX manager
  • Product & Project Manager | Software tester | Quality management representative | Works councils and occupational health and safety specialists | Responsible for acceptance tests with a usability engineering background

Duration

  • Monday to Friday (9 a.m. to 5 p.m.)
  • written final exam Saturday
    (9 a.m. - 2 p.m.)
  • Submission of the trade within
    12 months
  • additionally two fireplace evenings with dinner and two guest lectures
    (6-10 p.m.)

costs

4,900 euros
including fees for the initial test and the creation of the certificate.

The examination fee for a repeat examination is included in the training fee. The second repeat exam is chargeable.

Registration

Please use the registration form linked below. Your contact is Ms. Andrea Bernards.